Frequently asked questions

How does the QR code work?

Each tag comes with a unique QR code that, when scanned with a smartphone, instantly displays the contact information or details linked to it. This ensures that lost pets or belongings can be easily returned to their owners.

How do I update my contact information?

Updating your details is simple! Just log in to your Do-Tage account, navigate to the tag management section, and edit your contact information. Changes are updated in real-time, ensuring your info is always current.

What materials are used?

Our tags are made from premium, durable materials, including stainless steel, aluminum, and high-quality acrylic, ensuring they are lightweight, stylish, and resistant to wear and tear.

Are the tags safe for pets?

Yes! Our pet tags are made from non-toxic, lightweight materials, ensuring they are comfortable for your furry friend to wear every day.

Are the tags waterproof?

Yes! Our tags are made from water-resistant materials, ensuring they can withstand rain, splashes, and everyday wear without fading or rusting.

What happens if my QR code stops working?

If you ever experience an issue with your QR code, contact our support team, and we will help you resolve it or provide a replacement if needed.

What’s the return policy?

We offer a 30-day hassle-free return policy. If you’re not satisfied with your tag, you can return it within 30 days of purchase, provided it is unused and in its original packaging. Custom-engraved items may not be eligible for returns unless there is a defect.